Terms & Conditions

TERMS & CONDITIONS

These Terms and Conditions ("Terms") constitute a legally binding agreement between Arthvriksh Digital Solutions Pvt. Ltd. ("Cashmo", "Company") and any user accessing the platform.

• You must be a citizen or legal resident of India.
• You must be a minimum of 18 years of age at the time of registration.
• You must possess a valid government-issued identity proof and a bank account in Your name.
• You must not have been previously banned, suspended, or terminated from the Cashmo Platform.
• You must have the legal capacity and authority to enter into a binding agreement under the Indian Contract Act, 1872.
• In case of business entities, the authorized signatory must have valid authority to bind the entity to these Terms.

• Registration on the Platform requires submission of accurate, complete, and current information including name, mobile number, email address, and KYC documents.
• Each User is permitted to maintain only one account . Creation of multiple accounts by the same individual or entity is strictly prohibited.
• Cashmo reserves the right to reject any registration application without assigning reasons.

• You are solely responsible for maintaining the confidentiality of Your login credentials including username, password, MPIN, and OTP.
• You must not share Your credentials with any third party under any circumstances.
• Any activity conducted through Your account shall be deemed to have been authorized by You.
• In the event of unauthorized access or suspected breach, You must notify Cashmo immediately at support@cashmo.in.
• Cashmo shall not be liable for any loss arising from unauthorized access due to Your failure to maintain credential security.

• All Users are required to complete KYC verification as mandated by RBI guidelines and applicable law.
• Submission of false, forged, or misleading KYC documents is a criminal offence and will result in immediate account termination and reporting to appropriate authorities.
• Cashmo may impose transaction limits or suspend accounts pending KYC completion.

• Domestic Money Transfer (DMT)
• Aadhaar Enabled Payment System (AePS)
• Micro ATM Services
• Mobile and DTH Recharge
• Utility Bill Payments (Electricity, Water, Gas)
• UPI-based Payment Services
• Bharat Bill Payment System (BBPS)
• Insurance and Financial Product Distribution
• API-based Services for registered API Partners
• Any other service as may be introduced by Cashmo from time to time

• Use the Platform only for lawful purposes in compliance with all applicable Indian laws and regulations.
• Provide accurate and truthful information at all times.
• Promptly update Your account information in case of any change.
• Cooperate with Cashmo's compliance, verification, and audit requirements.
• Maintain adequate records of transactions conducted through the Platform.

• Use the Platform for money laundering, financing of terrorism, or any other illegal financial activity.
• Conduct transactions involving gambling, narcotics, arms, counterfeit goods, or any prohibited item or service under Indian law.
• Submit fraudulent transactions or process transactions on behalf of undisclosed third parties.
• Attempt to hack, reverse engineer, decompile, or interfere with the Platform's systems or APIs.
• Use automated scripts, bots, or unauthorized software to access or exploit the Platform.
• Create fictitious accounts or conduct fictitious transactions to generate commissions or benefits.
• Misrepresent Cashmo's services or make unauthorized commitments on behalf of Cashmo.
• Violate any intellectual property rights of Cashmo or any third party.

• Cashmo shall levy service charges and fees as displayed on the Platform at the time of transaction.
• Commission structures for Retailers and Distributors shall be governed by the separately executed agreements between the parties.
• All applicable Goods and Services Tax (GST), TDS, and other statutory levies shall be borne by the User as per prevailing law.
• Cashmo reserves the right to revise its fee structure at any time. Revised fees shall be effective from the date of publication on the Platform.
• Transaction fees, once incurred, are non-refundable except in cases of technical error solely attributable to Cashmo.
• Cashmo shall issue GST-compliant invoices/receipts for all taxable transactions as required by law.

• The Cashmo Wallet is a prepaid instrument governed by the RBI Master Direction on Prepaid Payment Instruments.
• The maximum balance permissible in the Wallet shall be as prescribed by RBI guidelines from time to time.
• No interest shall be payable on the Wallet balance under any circumstances.
• Wallet funds may only be used for services available on the Platform and cannot be transferred to third-party wallets without authorization.
• Cashmo does not hold User funds as deposits and is not a banking institution.
• In the event of account closure, the remaining Wallet balance shall be refunded to the User's registered bank account after deduction of any outstanding dues, subject to applicable regulations and timelines.

• All content, software, trademarks, logos, trade names, service marks, designs, graphics, and technology on the Platform are the exclusive intellectual property of Arthvriksh Digital Solutions Pvt. Ltd.
• Nothing in these Terms shall be construed as granting any license or right to use Cashmo's intellectual property without prior written consent.
• You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purpose.
• Any unauthorized reproduction, modification, distribution, or commercial exploitation of Cashmo's intellectual property shall constitute infringement and attract legal action.

• Failure or delay by third-party service providers including banks, NPCI, telecom operators, or payment networks.
• Network outages, internet failures, or technical disruptions beyond Cashmo's reasonable control.
• Unauthorized access to a User's account due to the User's failure to secure credentials.
• Transactions processed based on incorrect information submitted by the User.
• Any Force Majeure event including natural disasters, acts of war, pandemics, government actions, or cyberattacks.
• Regulatory orders or directives requiring suspension or restriction of services.

• Your breach of these Terms or any applicable law or regulation.
• Your fraudulent, negligent, or unlawful conduct on the Platform.
• Any third-party claim arising from Your use of the Platform.
• Submission of false or misleading information by You.
• Violation of any third party's intellectual property, privacy, or other rights by You.

• A User may request account closure at any time by contacting Cashmo support.
• All pending transactions must be settled prior to account closure.
• Outstanding liabilities, if any, must be cleared before closure is processed.

• Breach of any provision of these Terms.
• Submission of fraudulent or forged KYC documents.
• Suspicious or fraudulent transaction activity.
• Direction from RBI, NPCI, FIU-IND, law enforcement, or any competent authority.
• Prolonged account inactivity exceeding 24 consecutive months.
• Any conduct that exposes Cashmo or its Users to legal, financial, or reputational risk.

• Information Technology Act, 2000
• Payment and Settlement Systems Act, 2007
• Prevention of Money Laundering Act, 2002
• Consumer Protection Act, 2019
• Indian Contract Act, 1872

• In the event of any dispute, the parties shall first attempt resolution through mutual negotiation within 30 days of written notice.
• If unresolved, the dispute shall be referred to a sole arbitrator under the Arbitration and Conciliation Act, 1996.
• The seat and venue of arbitration shall be Biswan, Sitapur, Uttar Pradesh.
• The language of arbitration proceedings shall be English or Hindi.
• The arbitrator's award shall be final and binding on both parties.

• Cashmo reserves the right to amend, update, or replace these Terms at any time.
• Amended Terms shall be published on the Platform and shall be effective from the date of publication.
• For material changes, Cashmo shall endeavor to provide at least 7 days' prior notice via email or SMS to registered Users.
• Continued use of the Platform after the effective date of amended Terms shall constitute Your acceptance of the revised Terms.

• You have read and fully understood these Terms and Conditions.
• You are legally competent to enter into this agreement.
• You are 18 years of age or above.
• You agree to be bound by all provisions contained herein.